My wife and I bought this kettle from the Aga Shop in Tunbridge Wells on the 2nd October 2004. Yesterday, the handle sheared away. I wrote to the Aga Shop at once, enclosing the photograph and a copy of the receipt. I got a reply this morning, promising a replacement within seven days.
Aga products are expensive. The original kettle cost £64 in 2004. A new one now costs £100. But you can’t fault the company’s attention to customer service. British often is best.